The Call Center/Concierge Desk Team Lead will professionally greet clients via the phone. This is a supervisory role in which the Team Lead will manage the day to day operations of the concierge desk as well as answer, address, and appropriately escalate, if necessary, any client communications regarding Deposits, Loans, general inquiries, and other client concerns. Someone in this role should have detailed and comprehensive knowledge of all business lines and products/service to be able to assist all Concierge Desk Representatives with their questions. This role will work in the 10 PO Square Boston office and will report to the Concierge Desk Manager. The Concierge Desk hours are 8 a.m. – 8.p.m. This is a full time position, 2nd shift.